Frequently Asked Questions
Orders
At narrae, you can pay safely and effortlessly using iDEAL | Wero, Bancontact, credit card (Visa, Mastercard, American Express), Apple Pay, Google Pay, Shop Pay, Maestro, UnionPay and PayPal.
All payments are processed securely through certified providers. No additional fees apply to your chosen payment method.
In-stock jewelry ships within 1–2 business days. Made-to-order pieces are crafted especially for you and take approximately 8 weeks to produce. The production time is always clearly stated on the product page.
As soon as your order is shipped, you will receive an email with a tracking link to follow your package.
If you’d like to change or cancel your order, please contact us as soon as possible. Adjustments are not always possible, especially for custom pieces.
With every pendant, you receive a complimentary satin cord, so you can wear your piece right away. The color is carefully selected to complement the gemstone. Prefer a different color? Let us know at checkout.
Shipping & Returns
We offer free shipping within the Netherlands on orders over €100. For other countries, please view the full list of shipping options and rates here.
We currently ship within the EU. For orders outside Europe, please contact us at hello@narraejewelry.com to discuss available options and shipping costs.
You may return your jewelry within 14 days, provided it is unworn and in its original condition. Personalized or custom-made pieces are excluded from returns. Find all details about shipping & returns here.
Please contact us within 48 hours and, if possible, include a photo of the damage. We will gladly help find a suitable solution.
Yes. During checkout you can enter a separate shipping address.
Care & Warranty
With the right care, your gold jewelry and gemstones will remain beautiful for generations. Learn more about jewelry care & warranty here.
Yes. We offer a one-year warranty against material and manufacturing defects. Full details can be found on our care & warranty page.
Yes. Even after the warranty period, we’re here to help. Small repairs or refresh services (such as polishing or resetting a stone) are possible upon request. Please contact us for options and pricing.
Materials & Sustainability
Our jewelry is made of solid 14k recycled gold and natural gemstones, carefully selected for their beauty, quality and origin. All pieces are hallmarked and certified by Waarborg Holland, carrying both the official 585 stamp and our own responsibility mark.
Recycled gold has the exact same quality as newly mined gold, but with a far lower impact on the planet.
We work with RJC-certified partners who are committed to fair labor, sustainability and responsible sourcing.
Gifting & Packaging
Yes. During checkout you can mark your order as a gift and add a personal message. We’ll wrap it beautifully in sustainable gift packaging.
Absolutely. Simply enter the recipient’s address at checkout. The invoice will not be included in the package.
Our jewelry comes in luxurious, eco-friendly packaging: a jewelry box with a soft faux-suede pouch. Designed to both store and present your piece beautifully.
Yes. All of our packaging is designed to be suitable for gifting. If you select the gift option at checkout, we’ll add a personal message and gift wrapping.